Frequently Asked Questions
Everything you need to know about shopping with Hammer Hardware NZ.
What are your delivery options within New Zealand?
We offer nationwide shipping across both the North and South Islands. Standard delivery typically takes 3-5 business days, while rural addresses may require an additional 2 days. Click & Collect is also available at participating local stores.
Can I return a product if it is not suitable for my project?
Yes, we offer a 30-day return policy for most items, provided they are in their original packaging and condition. Please retain your receipt or tax invoice as proof of purchase for all returns and exchanges.
Do you offer bulk discounts for trade professionals?
We value our local tradies! Many of our stores offer trade accounts and bulk pricing for large-scale projects. Please contact your local Hammer Hardware branch directly to discuss specific requirements and pricing.
What payment methods do you accept online?
We accept all major credit cards including Visa and Mastercard, as well as digital payment options like Apple Pay and Google Pay. Some stores may also offer Afterpay or Laybuy for flexible payment terms.
Are all products shown online available in every store?
While we strive for consistency, Hammer Hardware stores are locally owned and operated, meaning stock levels can vary. We recommend using the 'Check Local Stock' feature on the product page or calling your nearest store before visiting.
What should I do if my item arrives damaged or is faulty?
We stand by the quality of our tools and hardware. If an item is faulty or damaged, please contact our customer support team or visit your local store immediately with your order details to arrange a replacement or refund under the Consumer Guarantees Act.